Please note that if your piece is bespoke, customized or handmade to order, all sales are final and no returns can be accepted.
If you buy an item that is in stock you can return your online purchase. Once you have received your order, you have 14 days to contact us to request a refund, then a further 14 days to return the item to us. In this circumstance, please follow return instructions:
To return an item to us, please follow the below steps:
Securely package your item/s in it's original box. Please return the item to us via a secure, trackable service. You are responsible for all postage fees.
Clearly address the package to:
The Goldsmiths Centre,
Mocielli Ltd. does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsiblities are those of the customer.