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Terms&Conditions

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These Terms and Conditions shall apply to all contracts entered into by Mocielli Ltd, a company whose registered office is at 85 Great Portland Street, W1W 7LT Greater London ("Mocielli", "we" or "us"). All orders for items shall be deemed to be an offer by you to purchase items from Mocielli according to these Terms and Conditions, which we can accept or reject in our absolute discretion, including but not limited to, availability of materials, urgency of manufacture etc. By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

 

The purchase of any items will not constitute the basis for any contractual commitment between Mocielli and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Mocielli would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the website from jurisdictions in which it would be illegal for Mocielli to sell products.

 

BESPOKE GOODS

You acknowledge that bespoke goods are customised goods made to order and therefore agree to the following:

  1. that you shall comply with the payment conditions: you must pay a deposit of 50% of the total charges when you place your order. The remaining 50% must be paid before shipment or collection of the bespoke goods.

  2. that bespoke goods are 100% non-refundable; and

  3. that the date on which your bespoke goods will be ready is an estimation. Mocielli is not responsible for any delays.

  4. You hereby give permission to us to use photos and/or videos of the bespoke goods on the website, social media profiles, presentations and any other marketing material for the purposes of promoting our business. You shall have the right to withdraw such consent at any time by giving written notice to us.

 

RETURNS POLICY

Bespoke, made to order, engraved or resized items cannot be returned. However, as customer satisfaction is our priority, if you have any issues with your bespoke piece, we are happy to try and resolve any problem to the best of our ability on a case-by-case basis. 

 

For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.

 

Items purchased from our website, which are ready-made can be returned. Items purchased online must be returned to us in a new, undamaged and unworn condition and in their original Mocielli packaging in order for us to process a refund. Returns that are damaged, soiled or returned without their original Mocielli packaging may not be accepted and may be sent back to the customer. We are happy to offer a return period of 14 days within receipt. We are unable to offer a return on items without a proof of purchase. 

 

We do not accept returns on sale items.

 

Please contact info@mocielli.com with your order number to notify us of your return.

Once received, returned items will undergo a full quality control check. We aim to process all returned orders within 30 working days provided that the items in question are returned by you and received by us in the condition they were delivered to you. 

 

All refunds will be credited to the original credit or debit card.  For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products. Any damage to packaging in transit is not included as a fault. We cannot accept responsibility for any parcels lost in transit. We reserve the right to deny unreasonable returns and exchanges.

 

DEFECTIVE AND DAMAGED ITEMS

If you should receive an item that is defective, damaged or not what you ordered, please contact info@mocielli.com within 5 days of receipt. We will help you resolve any issues as quickly as possible by replacing the item or delivering another item by way of an exchange, if the piece is deemed faulty. Bespoke items/personalised items cannot be returned unless the item is damaged or we made a mistake. In case the items have been damaged by you, these cannot be replaced or credited. Before we are able to send you a new item, the faulty item will need to be returned to us.

 

PRICING

All prices on the website are shown in GBP and are inclusive of VAT. UK VAT will be deducted at checkout for items delivered to non UK/EU and Channel Island customers.

For customers purchasing outside the UK, the final price will be calculated by your card issuer in accordance with the applicable exchange rate at the time of processing your transaction. 

 

If you are having items delivered outside of the UK, all orders are shipped with Import Duties & Taxes unpaid. Therefore, you will be contacted by our nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable.

 

Please note that prices listed on the website or in any printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.

 

DELIVERY

We will deliver the items to the delivery address provided at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is someone to sign for and take delivery of the items from the delivery service used. Any item send by us to you, will be adequately insured by us. You are responsible for ensuring that the items are adequately insured when you return an item. In case of any loss or damaged because of your neglect on sending the items, you are responsible for any damage or loss caused. Estimated delivery times are to be used as a guide only. Mocielli is not responsible for any delays.

 

RISK AND TITLE

You will own the items when we have received full payment for them and for any applicable delivery costs.  

 

The risk in the goods and associated costs shall pass to you at the earliest of the items coming into your physical possession or a person identified by you to accept the items.

 

We are not responsible for any damage or injury caused by the jewellery to yourself, your property or any other person and/or their own property.

 

INTELLECTUAL PROPERTY AND ANY OTHER RIGHTS

All Intellectual property rights in the design (and all drafts and working documents relating to it) belong to Mocielli. We may assign copyright in the design of bespoke goods to you upon request and on payment of a fee. Unless agreed in writing by you and us, we may make further pieces of jewellery using or based on the design.

We reserve the right to assert our copyright and other intellectual property rights in the items and to photograph the items and use images of it for our business.

You warrant that you will not copy our design without our prior written consent.

 

DISCLAIMER

We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

 

Mocielli work to keep the website up to date but cannot guarantee that this website and its contents are completely free of technical errors, incorrect prices or information. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our site. By using this website, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this website. We are also not liable for any damages associated with use of this website caused. If you are not satisfied with the website, then please email us with your comments. However, your only legal recourse is to stop using the website.

 

LIMITATION OF LIABILITY AND WARRANTY

You agree that use of the service is entirely at your own risk. Services are provided without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service. Mocielli disclaims any and all warranties, including without limitation: any warranties concerning the availability, accuracy or content of information, products or services; and any warranties of title or warranties of merchantability or fitness for a particular purpose.

 

The disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Mocielli and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents we incorporate by reference, or your violation of any law or the rights of a third-party.

 

SEVERABILITY CLAUSE

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

 

GOVERNING LAW AND JURISDICTION

Your use of this website and any contract between you and Mocielli shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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